Service Delivery Policy

Increview Technologies Private Limited delivers software as a service. There is no physical shipment. Everything you buy is delivered electronically to the account and email address you give us at checkout.

• Self-serve plans: access is activated immediately on successful payment. If it is not, write to us and we will activate it without delay.
• Plans requiring professional verification: access to verified features opens once verification is complete, typically within 2 business days of receiving complete documents.
• Enterprise and institutional plans: access is provisioned according to the implementation schedule in your order form.
• A receipt and tax invoice are emailed to the billing address on the account.

• Support runs Monday to Friday, 10:00 to 18:00 India Standard Time, excluding public holidays.
• Write to advabhinavbhatnagar@gmail.com. We acknowledge within 1 business day.
• Enterprise customers get the response targets set out in their order form.

We aim for high availability and publish planned maintenance in advance where it will cause downtime. Emergency maintenance may happen without notice when it is needed to protect security or data.

If you paid and did not get access, write to advabhinavbhatnagar@gmail.com with your invoice number. We will restore access or refund you under the Refund and Cancellation Policy.